Support
Write to us at support@glossom.app. If something is not working, tell us which device you use and what happened.
Delete your account
In the appGo to You → Delete account (You is the person button at the top of the screen). You are signed out on every device, the copy on your phone is removed at once, and everything we keep on our server is deleted within 24 hours.
By emailWrite to support@glossom.app from the email address you sign in with, and ask us to delete your account.
Deleting your account does not cancel a subscription bought through Apple. Cancel it in Settings, under your name, then Subscriptions.
Questions
When can I get Glossom?
Glossom is coming soon to the App Store, for iPhone and iPad.
Which exams does Glossom prepare me for?
IELTS Academic and General Training, TOEFL iBT, PTE Academic and PTE Core, the Duolingo English Test, CELPIP General, Cambridge English (B2 First, C1 Advanced, C2 Proficiency) and TOEIC. Preparing without an exam? Glossom uses its own levels.
Do I need an account?
No. You can start without signing up. Sign in with Apple, Google or an email code when you want your progress on another device.
Does Glossom work offline?
Yes. Lessons, practice and the levels you have downloaded work without a connection. Feedback on speaking and writing, sign-in and sync wait until you are back online.
Are the dates and scores a promise?
No. Dates, levels and scores are estimates from your study path, not a promise of your exam result. See our terms.
Do you keep my recordings?
No. A recording you send for feedback is deleted once the feedback comes back. Our privacy policy has the details.